Shipping policy

This Shipping Policy (“Shipping Policy”) applies to all purchases of Products made through the Platform operated by Contagious Online Media Network Private Limited, a company incorporated under the laws of India and having its registered office at 702-A, 7th Floor Fortune Terraces Plot CTS No 657 &658, New Link Road Andheri (W), Mumbai-400053, Maharashtra (“Company”, “We”, “Us” or “Our”).

This Shipping Policy forms part of, and must be read together with, the Terms of Service and the other Policies published and updated on the respective Platform from time to time. Capitalized terms used but not separately defined in this Shipping Policy shall have the meaning ascribed to them in the Terms of Service. In the event of any conflict between this Shipping Policy and the Terms of Service, the Terms of Service shall prevail to the extent of such conflict.

By placing an Order on the Website or any other Platform, You agree to be bound by this Shipping Policy.

1. Scope and Territorial Applicability

1.1 This Shipping Policy applies to every Order placed through the Platform, and sets out the basis on which We process, ship and deliver the Products to Users.

1.2 We currently ship Products only to addresses located within the territory of India. We do not, at present, accept, process or fulfil Orders for delivery outside India, and no request for shipment to an address outside India shall be entertained.

1.3 Subject to Clause 1.2 above, the Company endeavours to service Orders for delivery across India through its Logistics Partner.

2. Order Processing

2.1 An Order is processed only upon confirmation in accordance with the Terms of Service, which is subject to successful payment verification (or, where applicable, verification of a Cash on Delivery Order) and availability of the ordered Product(s).

2.2 Once confirmed, an Order is packed and handed over to the Logistics Partner for dispatch. Such processing and dispatch time forms part of, and is not in addition to, the overall delivery timeline set out in Clause 3.

2.3 Order processing and dispatch take place on business days only. Orders placed on a Sunday or on a public/national holiday shall ordinarily be taken up for processing on the next business day.

3. Logistics Partner and Delivery Timelines

3.1 Orders are shipped through Delhivery or such other Logistics Partner as We may engage from time to time. to Service standards, terms and conditions and serviceability of such Logistics Partner shall be applicable.

3.2 Orders are ordinarily processed and delivered within fifteen (15) days from the date of confirmation of the Order, in accordance with the prevailing service standards of the applicable Logistics Partner. The aforesaid timeline is indicative and may vary depending upon the delivery location, availability of logistics services and other circumstances beyond the Company’s reasonable control.

3.3 The delivery timeline stated above is an estimate only and does not constitute a guaranteed delivery date. Actual delivery may vary depending on the delivery location, prevailing logistical conditions, weather, strikes, regulatory restrictions, festive-season or peak-period volumes, or other circumstances beyond Our reasonable control, including any Force Majeure event as defined in the Terms of Service. We shall not be liable for any delay arising from such circumstances.

3.4 Where an Order comprises multiple Products, We may, at Our sole discretion, ship such Products together in a single shipment or in multiple separate shipments (including from different fulfilment locations), without any additional shipping charge to the User on account of such split shipment

4 Shipping Charges

4.1 Shipping and handling charges applicable to an Order are calculated at checkout based on the weight of the Order and the delivery destination, and are displayed to the User prior to confirmation of the Order. Such charges are payable by the User in addition to the price of the Product(s) ordered.

4.2 We do not, at present, offer free shipping on any Order, irrespective of order value, unless expressly stated on the Website at the relevant time.

5 Order Tracking

5.1 Upon dispatch of an Order, We shall share a tracking reference and/or tracking link with the User by email, SMS or such other mode of communication as may be available on the Website, enabling the User to track the shipment through the Logistics Partner’s tracking facility. Once handed over to the Logistics Partner, the Company shall not be responsible for delays attributable solely to the Logistics Partner; however, the Company shall reasonably assist Users in relation to delivery-related issues, in accordance with the applicable policies of the Website.

5.2 We shall not be responsible for any delay, error, omission or inaccuracy in the tracking information made available in relation to an Order to the extent such delay, error, omission or inaccuracy is attributable to the systems, processes or acts or omissions of the Logistics Partner or any other third-party service provider engaged for the delivery of the Product.

5.3 You shall be solely responsible for ensuring that all information provided by You at the time of placing an Order, including the delivery address and contact details, is true, complete and accurate. We shall not be liable for any delay, failed delivery, mis-delivery or additional costs arising from any incorrect, incomplete or inaccurate information provided by You, and any additional charges incurred on account thereof shall be borne solely by You.

6 Delivery

6.1 Users are required to provide a complete, accurate and deliverable address, together with a functioning contact number, at the time of placing an Order.

6.2 The Logistics Partner shall make delivery attempt(s) at the address provided with the Order. Any additional cost incurred by Us in re-attempting delivery on account of an incomplete, incorrect or undeliverable address supplied by the User, or the User’s unavailability to receive the shipment, shall be borne by the User.

7 Inspection at the Time of Delivery

7.1 Users are strongly advised to inspect the package for any visible signs of tampering, damage or shortfall in quantity at the time of delivery, in the presence of the delivery personnel, and to record any such tampering, damage or shortfall on the Logistics Partner’s proof of delivery/delivery receipt before accepting the shipment.

7.2 A visibly tampered or damaged package should not be accepted without recording such objection at the time of delivery. Acceptance of a package without recording such an objection may affect Our ability to process a subsequent complaint regarding a damaged, defective, missing or incorrect Product under the Terms of Service. However, Users may still raise complaints in accordance with the applicable replacement and grievance redressal process set out in the Terms of Service and other applicable policies of the Website.

8 Delays and Force Majeure

8.1 We shall not be liable for any delay in dispatch or delivery arising from a Force Majeure event or other circumstance beyond Our reasonable control, including those referred to in Clause 3.3 above.

8.2 Where a delay is anticipated on account of such circumstances, We shall endeavor, to the extent reasonably practicable, to keep affected Users informed.

9 International Shipping

9.1 Not applicable. As set out in Clause 1.2, We do not, at present, accept, process or fulfil Orders for delivery outside India.

10 Queries and Grievances

10.1 For any query, concern or grievance relating to the shipping or delivery of an Order, Users may contact Us through customer support/Grievance Officer contact details set out in the Terms of Service and published on the Website.

10.2 Any complaint relating to delayed delivery, non-delivery, damaged Product, defective Product, missing Product or incorrect Product shall be raised by the User within the timelines prescribed under the Terms of Service and applicable policies published on the Website, along with relevant order details and supporting information required for verification.

11 Changes to the Shipping Policy

11.1 We reserve the right to amend, modify, update or replace this Shipping Policy at any time, in accordance with the corresponding provisions of the Terms of Service. Any revised Shipping Policy shall take effect upon its publication on the Website, and Your continued use of the Website or placement of an Order thereafter shall constitute Your acceptance of the revised Shipping Policy.

11.2 This Shipping Policy shall, at all times, be read together with the Terms of Service, Refund Policy and any other policies published on the Website from time to time.